What geographic territory does Hi-Link Service?
Hi-Link, located in Stamford, CT, services the Metro New York Tri-State Area. We have customers ranging from Northern Connecticut to Putnam County New York to Northern New Jersey.
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What are Hi-Link's Core Competencies?
Hi-Link has five primary competencies: Network Security, Wireless Networking, IP Communications, Network Management and High-Performance Infrastructure Design. Within each one of these areas of expertise, Hi-Link offers numerous focal points: Remote access (including VPN and SSL), two-factor authentication, anti-virus, anti-SPAM, IDS/IPS, endpoint security, backup/storage solutions, content filtering, security assessments, wireless site surveys, IP telephony solution designs, and complete installations and implementation.
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I have heard Hi-Link works well with Small and Medium businesses, but does Hi-Link also work in the Government, Education, and Medical (GEM) market?
Yes, Hi-Link works very closely with many Hospitals, Schools, and Local Governments. We have many customer references in all market segments.
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What specializations does Hi-Link have with Cisco?
Hi-Link has four specializations with Cisco: Wireless, IP Communications, Routing and Switching, and Security.
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What is the value of a "SPOC" (Single Point of Contact)?
Hi-Link is proud to be a single point of contact for many of its clients. Having Hi-Link be a single point of contact allows us to work closely with a customer and know how to best solve your problem and work proactively to avoid future problems. We can manage and monitor your network, keep track of your service/maintenance contracts, service your PC's and printers, as well as stay on top of your security, wireless, and telecommunication needs.
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Why is a Proposal & Statement of Work (SOW) part of Hi-Link's process?
Hi-Link includes a proposal and statement of work with its projects because it allows all parties involved to be completely satisfied with the project when it is completed. Hi-Link puts together a detailed proposal and has the customer sign off on the proposal. This paperwork allows for a detailed description of the project and deliverables. Hi-Link's goal is to provide the best possible solution to a clients' needs and a proposal and statement of work are an integral part of this process.
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What are the deliverables & the value of a Discovery?
A discovery is a valuable tool for both the client and Hi-Link. A discovery allows Hi-Link to gather information about your network design and all of your resources. After this is completed, Hi-Link lays out an overview of your network in a document. Hi-Link then lays out its finding, analysis and finally makes recommendations on items that may not be addressed in your network or need strengthening. The discovery covers your design, security, backup, disaster recovery, windows systems, network design, configurations, and monitoring. This discovery becomes a great resource for the client and allows future projects to be a great deal easier. A sanitized version of a discovery can be obtained by contacting a Hi-Link sales representative.
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What are the deliverables & the value of a Wireless Survey?
Hi-Link has conducted many wireless surveys and installations at local schools, hospitals, and businesses. The key to a successful wireless project is a well done site survey. The site survey allows a client to optimize their wireless network. The survey lays outs a specific plan on how to maximize access point coverage and bandwidth. All circumstances are taken into account whether the scenario is for one person sitting in a room or an auditorium filled with 500 people. A site survey pin-points your AP's (Access Points) maps coverage and dead spots and allows for easy addition or subtraction to your wireless network.
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What are the deliverables & the value of a Security Assessment?
Much like a network discovery a security assessment is a detailed and probing overview and assessment of a company's current network security system. Hi-Link's security engineers will attempt hacks and probe deep into your network. After this initial phase is completed, Hi-Link will supply an overview of your network's overall security, analysis your current security and make recommendations to improve your security. A security assessment also includes a report of your employee procedures, and physical environment. Many attacks and stolen information occur from a disgruntled employee or from a CD being left on a desk accidentally. Hi-Link goes in-depth into your company's environment and culture.
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What is the definition of having a Technology Neutral Approach?
Hi-Link is very proud of the fact that we adhere to a "Technology Neutral Approach." Our main goal is to keep our customers happy and that involves giving them the best solution for their problem. Our engineers evaluate the problem and circumstances and work closely with the client to offer the best possible solution. The name on the box does not matter to us; our goal is to make your business more efficient.
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Does Hi-Link offer training courses?
Yes, Hi-Link is a partner of Global Knowledge. Global Knowledge is the largest privately-held provider of training and enterprise learning services for information technology (IT) and management professionals. They offer expert, hands-on IT, project management, and professional skills training featuring core and custom content delivered in their classrooms, at private facilities, or over the Internet. Hi-Link's partnership with Global Knowledge allows Hi-Link to offer its customer a discount on courses and coordinate all aspects of the training.
For more information please click here: http://www.globalknowledge.com
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I am concerned my backup and disaster recovery system and procedures are insufficient or not working effectively, Can Hi-Link help?
Yes, Hi-Link has done a number of backup and disaster recovery projects for its clients. We setup tape/storage systems and procedures to meet your requirements. We also have a partnership with a co-location if it is deemed your company requires one.
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Does Hi-Link service HP printers?
Yes, Hi-Link is certified to repair all LaserJet HP Printers. We carry commonly used parts in stock and are competitively priced. Hi-Link works with clients on a contractual basis or on a per incident basis.
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